If you’re a telecommunicator who wants to take your career to the next level, then the Excellence in Dispatch (EID) Certificate program is for you!
Earning your certificate not only helps you excel under the headset but also empowers you to be a team leader and opens the door for long-term success in 9-1-1.
To earn your certificate, you must complete at least three out of the five courses within two years: Advanced Fire Dispatching, Advanced Police Dispatching, Enhanced Caller Management, 9-1-1 Customer Service: Takes Seconds, Saves Minutes, or Preventing Telecommunicator Tunnel Vision
https://www.nena.org/page/EID_Cert
Original source can be found here.
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